Returns & Warranty
30-day money-back guarantee
If the POVDER does not deliver what it promises, send it back within 30 days of receipt and you will get your money back. Simply send us an email at [email address].
The 30-day money-back guarantee is a voluntary service provided by us. Your statutory rights remain unaffected.
Statutory right of withdrawal
Regardless of our guarantee, you as a consumer have a statutory right of withdrawal of 14 days. You can find the full cancellation policy on the Cancellation Policy page.
Statutory warranty
The statutory warranty of 2 years from receipt of the goods applies to all devices. Within the first 12 months, it is assumed that any defect that occurs was already present at the time of delivery.
How to return
- Send us an email at [email address] with your order number.
- You will receive a return confirmation from us.
- Pack the camera and accessories and send them to the address provided.
- As soon as we receive the return, we will refund the amount via your original payment method.
Note: Enter email address and return address before launch.